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Citizen Charter

SL No. Nature of work Qualifying Description Service Standards
(Unit in Days)
1
  • Issue of acceptance letter
  • Issue of policy bond
Time taken from the receipt of completed documents 15  
2 i) Maturity claim settlement/Paid up value of policy/ Survival benefit payment Time taken from the receipt of completed documents 15
3 ii) Settlement of PLI/RPLI death claims With/without nomination (Time taken from the receipt of completed documents) 30
4 Involving investigation 90
5
  • Revival of policy
  • Conversion of policy
Time taken from the receipt of completed documents. 15
6 i) Loan against policies Time taken for settlement on receipt of request. 10
ii) Change of address 5
iii) Change of nomination 10
iv) Assignment of policy 10
v) Issue of duplicate policy bond 10

(* - Service standards apply after receipt of complete documents)

Page Last Updated On : 21-08-2019