Citizen Charter

Sl.No.	Service Type	No. of Days
1.	Issue of Acceptance Letter Issue of Policy bond	15days
2.	Settlement on policy maturity	30days
3.	Settlement of PLI/RPLI death claims – With nomination Without nomination Involving investigation	30days 30days 90days
4.	Paid up value of policy	30days
5.	Revival/Conversion of policy	15days
6.	Settlement of following customer requests: Loan against policies, Change of address, Change of nomination, Assignment of policy & Issue of duplicate policy bond	10days

( * - Service Standards is applicable after receipt of complete documents )