SL No. | Nature of work | Qualifying Description |
Service Standards (Unit in Days) |
---|---|---|---|
1 |
|
Time taken from the receipt of completed documents | 15 |
2 | i) Maturity claim settlement/Paid up value of policy/ Survival benefit payment | Time taken from the receipt of completed documents | 15 |
3 | ii) Settlement of PLI/RPLI death claims | With/without nomination (Time taken from the receipt of completed documents) | 30 |
4 | Involving investigation | 90 | |
5 |
|
Time taken from the receipt of completed documents. | 15 |
6 | i) Loan against policies | Time taken for settlement on receipt of request. | 10 |
ii) Change of address | 5 | ||
iii) Change of nomination | 10 | ||
iv) Assignment of policy | 10 | ||
v) Issue of duplicate policy bond | 10 |
(* - Service standards apply after receipt of complete documents)
Page Last Updated On : 01-12-2020