Citizen Charter

SL No.	Nature of work	Qualifying Description	Service Standards (Unit in Days)
1	Issue of acceptance letter Issue of policy bond	Time taken from the receipt of completed documents	15
2	i) Maturity claim settlement/Paid up value of policy/ Survival benefit payment	Time taken from the receipt of completed documents	15
3	ii) Settlement of PLI/RPLI death claims	With/without nomination (Time taken from the receipt of completed documents)	30
4	ii) Settlement of PLI/RPLI death claims	Involving investigation	90
5	Revival of policy Conversion of policy	Time taken from the receipt of completed documents.	15
6	i) Loan against policies	Time taken for settlement on receipt of request.	10
	ii) Change of address		5
	iii) Change of nomination		10
	iv) Assignment of policy		10
	v) Issue of duplicate policy bond		10

(* - Service standards apply after receipt of complete documents)