india-post
logo-gif

Citizen Charter

Sl.No. Service Type No. of Days
1.
  • Issue of Acceptance Letter
  • Issue of Policy bond
15days
2. Settlement on policy maturity 30days
3. Settlement of PLI/RPLI death claims –
  • With nomination
  • Without nomination
  • Involving investigation

 

30days

30days

90days

4. Paid up value of policy 30days
5. Revival/Conversion of policy 15days
6. Settlement of following customer requests: Loan against policies, Change of address, Change of nomination, Assignment of policy & Issue of duplicate policy bond 10days

( * - Service Standards is applicable after receipt of complete documents )

Page Last Updated On : 18-01-2019